Service provided by:
Mayfair SIA K. Ulmana 2 k-2, Riga, LV1004, Latvia
VAT: LV40203065285
Email | fulfillin.com
1. Service Description
Fulfillin provides software tools for multichannel marketplace sellers, including Mirakl order management, marketplace integrations, messaging (atinbox), and related services. By creating a Fulfillin account, you agree to these terms.
Fulfillin is a business-to-business (B2B) service. By registering, you confirm that you are acting in a commercial or professional capacity, not as a consumer.
2. Accounts and Access
Your Fulfillin account gives you access to all Fulfillin products, including atinbox. Account creation, authentication, and billing are managed under fulfillin.com regardless of which product you use.
You are responsible for maintaining the security of your account credentials and for all activity that occurs under your account.
3. Cancellation Policy
You may cancel your subscription at any time from your account settings. There is no minimum commitment period and no cancellation fee.
What happens when you cancel:
Your subscription remains active until the end of the current billing period
You will not be charged for the following period
Usage charges already incurred up to the cancellation date remain payable
Your account data is retained for 90 days after cancellation, then permanently deleted. You may request earlier deletion by contacting us
Downgrading to the free tier is treated as a cancellation of your paid plan. The free allowance remains available indefinitely.
4. Refund Policy
Monthly subscriptions: Subscription fees are non-refundable once a billing period has begun. If you cancel mid-period, you retain access until the end of that period, but no partial refund is issued.
Usage charges: Pay-as-you-go and overage charges reflect actual usage and are non-refundable.
Exceptions: If a billing error occurs on our part, or if the service is unavailable for a continuous period exceeding 72 hours due to issues on our end, you may request a credit or refund for the affected period by contacting us within 30 days of the incident. We will review all such requests and respond within 5 business days.
We do not issue refunds for change of mind, failure to use the service, or misunderstanding of features. We encourage you to use the free allowance to evaluate the service before upgrading to a paid plan.
5. Service Availability
We aim to maintain high availability, but do not guarantee uninterrupted service. Planned maintenance will be communicated in advance where possible. We are not liable for downtime caused by third-party services, marketplace platforms, or factors outside our reasonable control.
6. Acceptable Use
You agree not to use Fulfillin to violate any applicable law, infringe third-party rights, distribute spam or malicious content, or attempt to gain unauthorised access to any system. We reserve the right to suspend or terminate accounts that breach these terms without prior notice.
7. Intellectual Property
All software, content, and technology provided by Fulfillin remain the property of Mayfair SIA. Your account data remains your property. We do not claim ownership of any data you import or process through the platform.
8. Limitation of Liability
To the maximum extent permitted by applicable law, Mayfair SIA's total liability to you for any claim arising from use of the service is limited to the fees you paid in the three months preceding the claim. We are not liable for indirect, incidental, or consequential damages, including loss of profit or loss of data.
9. Changes to These Terms
We may update these terms from time to time. We will notify you of material changes by email or via an in-app notice at least 14 days before the changes take effect. Continued use of the service after that date constitutes acceptance of the updated terms.
10. Governing Law
These terms are governed by the laws of Latvia. Any disputes shall be subject to the exclusive jurisdiction of the courts of Riga, Latvia. Nothing in these terms limits rights available under applicable EU law.
11. Contact
For billing queries, cancellation requests, or any questions about these terms:
Address: Mayfair SIA K. Ulmana 2 k-2, Riga, LV1004, Latvia VAT: LV40203065285