General information - Multi-Channel Messaging App for Amazon, Mirakl, and Kaufland

Multi-Channel Messaging App for all Amazon, Mirakl, and Kaufland marketplaces (more platforms are coming soon)

This customer support tool directly improves customer satisfaction and ease of customer service for all sellers selling on Amazon, Mirakl and Kaufland, especially those selling on more than one marketplace.

• Supports all sellers selling on any marketplace using Amazon, Mirakl, and Kaufland platforms, particularly those focused on multi-channel growth.

• Sellers managing multiple Mirakl stores can consolidate all customer and operator messages from all 450+ marketplaces into a single, efficient interface.

• No more logging into dozens of different Amazon, Mirakl and Kaufland back-ends; it dramatically simplifies customer service management.

• Boosted Customer Satisfaction: Ensures faster, more consistent seller responses to customer inquiries, directly improving your Customer Experience scores and seller quality metrics.

• Features like attachments, templates, notifications, internal notes, and full message history cut down on ticket resolution time by providing all necessary context in one place.

• A 30-day free trial and a generous Free Plan for small sellers (up to 30 monthly tickets included*) with a pay-as-you-go price of 0.15 per ticket after first 30 tickets.

*Our system intelligently groups all order-related correspondence into a single ticket. Billing is transparent and controlled by you. You are charged only once per order for communication, and only if you send a message through our messaging app to the customer. All subsequent replies or messages - no matter how many - are included in that single consolidated per-ticket charge.Pricing

One plan covers all Fulfillin products. Pay only for what you use — no per-agent fees, no per-store limits, no surprises.

Every account starts with a 30-day free trial. No credit card required.

Free allowance

The first 30 tickets per month are always free, even on the Free plan. A ticket is one customer conversation per order — it can contain unlimited back-and-forth messages.

At an average ticket rate of ~5–6% of orders, 30 free tickets cover roughly 500–600 monthly orders before you pay anything.

Plans and rates

Each plan includes a set number of tickets per month. A ticket is one customer conversation per order — it can contain unlimited back-and-forth messages. Overage tickets are billed at your plan's flat rate.

Per-ticket rates are the same in all currencies. Your plan is shared across all Fulfillin products. If you also use order export or FBA/fulfillment tools, the same plan applies — you are not charged twice.

Which plan is right for you?

These are approximate. Your break-even depends on your exact volume — you can switch plans at any time.

Supported channels

Amazon, Mirakl, and Kaufland are all supported now, in total over 500 marketplaces. Walmart, Bol, Octopia, and more are coming soon. All channels are included in every plan at the same rate.

No hidden costs

• No charge per agent or team member

• No limit on the number of stores or marketplaces connected

• No overage rates — your usage is always billed at your plan's flat per-ticket rate

• Cancel anytime, no lock-in

Start your 30-day free trial here