General information - Multi-Channel Messaging App for Mirakl

Multi-Channel Messaging App for all Mirakl marketplaces (more platforms are coming soon)

This customer support tool directly improves customer satisfaction and ease of customer service for all sellers selling on Mirakl, especially those selling on more than one marketplace.

• Supports all sellers selling on any marketplace using Mirakl platform, particularly those focused on multi-channel growth.

• Sellers managing multiple Mirakl stores can consolidate all customer and operator messages from all 450+ marketplaces into a single, efficient interface.

• No more logging into dozens of different Mirakl back-ends; it dramatically simplifies customer service management.

• Boosted Customer Satisfaction: Ensures faster, more consistent seller responses to customer inquiries, directly improving your Customer Experience scores and seller quality metrics.

• Features like attachments, templates, notifications, internal notes, and full message history cut down on ticket resolution time by providing all necessary context in one place.

• A 30-day free trial and a generous Free Plan for small sellers (up to 30 monthly tickets included*) with a pay-as-you-go price of 0.08 GBP / 0.09 EUR / 0.10 USD per ticket after first 30 tickets.

*Our system intelligently groups all order-related correspondence into a single ticket. Billing is transparent and controlled by you. You are charged only once per order for communication, and only if you send a message through our messaging app to the customer. All subsequent replies or messages - no matter how many - are included in that single consolidated per ticket charge.

Start your 30-day free trial here